Cancellation/Refund Policy

Cancellation & Refund Policy

At Zelmei, we care about your satisfaction. Every order is prepared and shipped with attention to detail, but if you need to cancel or request a refund, please review the policy below.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing them, provided they haven’t been processed or shipped.

  • To cancel, please contact our support team immediately at zelmeiofficial@gmail.com with your order number.

  • Once an order has been packed or dispatched, it cannot be cancelled.

2. Refund Eligibility

Refunds are applicable in the following cases:

  • You received a damaged or defective product.

  • You received the wrong item.

  • Your order was cancelled by Zelmei before shipment due to unforeseen reasons (e.g., stock issues).

Refunds are not eligible for:

  • Change of mind after shipment.

  • Minor variations in color, shape, or fit due to lighting or display differences.

3. Refund Process

  • Once approved, refunds are initiated to your original payment method within 5–7 business days.

  • You will receive a confirmation email once the refund has been processed.

  • In case of payment delays, please check with your bank or payment provider after we confirm the refund.

4. Replacement or Exchange

If you received a damaged or incorrect product, we’ll gladly send a replacement instead of a refund — based on your preference and product availability.

Shipping Policy

We aim to deliver your orders quickly and safely.

  • Orders are usually processed within 1–2 business days after confirmation.

  • Delivery timelines typically range from 3–7 business days depending on your location.

  • Once your order is shipped, you will receive an email or SMS with a tracking link.

  • In case of any delay due to courier or regional restrictions, our support team will inform you proactively.

Please ensure your shipping address and contact details are accurate to avoid delivery issues. Zelmei will not be responsible for delays caused by incorrect or incomplete addresses.

Terms & Conditions

By shopping at zelmei.com, you agree to the following terms:

  • All products are sold subject to availability.

  • Prices, offers, and policies may change without prior notice.

  • Zelmei reserves the right to cancel any order if fraud, error, or stock unavailability is detected.

  • Customers must review their order details carefully before checkout.

  • Use of our website implies acceptance of our Privacy Policy and related terms.

Contact Us

For any queries related to cancellations, refunds, or shipping, please contact us at:
📧 zelmeiofficial@gmail.com
Our team will review your request and respond within 24–48 business hours.

Our Commitment

We aim to make every experience with Zelmei smooth and worry-free. Your trust means everything to us, and we’re committed to resolving your concerns quickly and fairly.